Smart water meter management
Though we’re still wrapping our heads around what happened in Texas last month, we would be remiss if we didn’t thank the many utility workers who have been working doggedly during and after the recent winter storm, Uri. These front line workers worked countless hours to not only restore water service to their communities but […]
At Master Meter, we spend time with water utility employees to get to know our customers. We’re friends with customer service agents, utility managers, and field technicians, like Irma Mendoza of Round Rock, TX and Jeff Price of Mansfield, TX. We know what drives them to come to work every day. These amazing people like […]
Smart water technology has evolved the water utility’s role within municipalities to have a seat at the proverbial Smart City table, participate in the IoT plan, and drive water stewardship. There are many benefits to replacing your meter system with AMI (Advanced Meter Infrastructure) technology. For the utility, the game-changer is when you couple it […]
Water services are no doubt essential, especially during a pandemic when more people are staying home, and cleanliness is a top priority. Ease your customers’ minds during these uncertain times by keeping communications flowing. A customer portal is a perfect way to stay in touch. Here are some ways to use this tool to help […]
As we prepare to dive into 2020, it is important to assess the challenges our industry will need to overcome in the years ahead. As a meter technology company, we understand the importance of approaching challenges with smart solutions and proactive communication. Ultimately, our technology is all about helping customers and utilities to feel empowered, […]
It seems like tech continues to outsmart us. We wear our phones on our wrists, give verbal commands to our home appliances, and even buy umbrellas that send weather notifications to our phones. In a time where we are tethered to our tech, it can feel impossible to perform our day-to-day duties without the help […]
By now, you know that portals offer utilities another opportunity to communicate with your customers. You’re all in and invested in a customer portal. You know how important it is to reach your customers where they are — and often, you do so via email. Some may argue that email is ineffective or that marketing […]
Imagine H2O and the Water Environment Federation have dubbed March 18-21, 2019 as Water Innovation Week. What does it mean to be innovative in the water industry? Is it new smart water solutions? Is it new funding mechanisms? As purveyors of the world’s most precious resource, all innovation in the water sector has but one […]
In the December 2018 issue of the AWWA Journal, water utilities that communicate with their customers about broader water issues scored higher in customer satisfaction scores. This was an outcome reflected by the 2018 J.D. Power and Associates survey conducted in water utilities across the country. Based on their survey findings, water conservation and effective […]
January is often a time when people are setting new goals or looking for new ways of thinking. We’re approaching 2019 from a different perspective—instead of adding something new, let’s focus on something existing and improve upon it. A water utility’s customer service staff are often a city’s first impression. Few other departments connect with […]
