We’ve heard it for years…
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You have a customer portal…now what?
By now, you know that portals offer utilities another opportunity to communicate with your customers. You’re all in and invested in a customer portal. You know how important it is to reach your customers where they are — and often, you do so via email. Some may argue that email is ineffective or that marketing […]
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Building Trust By Building on the Customer Experience: AI and Water
Branding and customer experience are complicated in an industry where customers don’t have a choice in their water and wastewater service provider. Historically, water utilities focused on protecting public health and the environment, which are important to the health and vitality of a community. But water utilities are more than environmental and public health entities; […]
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The Future of Water Tech: Smart or Intelligent?
As a company in the business of developing smart water solutions, we’ve grown increasingly curious about the conversation happening around intelligent water. It was all a buzz at ACE 2019, so we decided to take a deeper dive.
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The ROI of AMI Lies in the Eye of the Beholder — Your Audience
AMI is a powerful technology that mines data from the depths of buried water infrastructure and empowers utility leadership with the knowledge they need to increase efficiency drastically. Most importantly, AMI detects water losses that detract from the revenue paramount to maintaining and preserving the integrity of our water system while also ensuring the sustainability […]
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Conservation and Crisis Communication: Allies Driving Customer Satisfaction Scores
In the December 2018 issue of the AWWA Journal, water utilities that communicate with their customers about broader water issues scored higher in customer satisfaction scores. This was an outcome reflected by the 2018 J.D. Power and Associates survey conducted in water utilities across the country. Based on their survey findings, water conservation and effective […]
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Back to Basics: The AMI-Customer Service Nexus
January is often a time when people are setting new goals or looking for new ways of thinking. We’re approaching 2019 from a different perspective—instead of adding something new, let’s focus on something existing and improve upon it. A water utility’s customer service staff are often a city’s first impression. Few other departments connect with […]
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Smart Cities: Looking Ahead at How Technology Can Build Community
In June 2018, the McKinsey Global Institute released a study titled, Smart Cities: Digital Solutions for a More Livable Future. The McKinsey Global Institute (MGI) is the research arm of McKinsey&Company, a global management consulting firm. The goal of MGI is to help leaders in the commercial, public, and social sectors develop a deeper understanding […]
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