Smart water meter management
In the December 2018 issue of the AWWA Journal, water utilities that communicate with their customers about broader water issues scored higher in customer satisfaction scores. This was an outcome reflected by the 2018 J.D. Power and Associates survey conducted in water utilities across the country. Based on their survey findings, water conservation and effective […]
January is often a time when people are setting new goals or looking for new ways of thinking. We’re approaching 2019 from a different perspective—instead of adding something new, let’s focus on something existing and improve upon it. A water utility’s customer service staff are often a city’s first impression. Few other departments connect with […]
In June 2018, the McKinsey Global Institute released a study titled, Smart Cities: Digital Solutions for a More Livable Future. The McKinsey Global Institute (MGI) is the research arm of McKinsey&Company, a global management consulting firm. The goal of MGI is to help leaders in the commercial, public, and social sectors develop a deeper understanding […]
