In the December 2018 issue of the AWWA Journal, water utilities that communicate with their customers about broader water issues scored higher in customer satisfaction scores. This was an outcome reflected by the 2018 J.D. Power and Associates survey conducted in water utilities across the country. Based on their survey findings, water conservation and effective […]
The internet is flooded with articles on homeowner water conservation, yet why do so many water utility attempts to educate customers seem to fall on deaf ears? Perhaps the problem is not as much about educating people on what to do (water-saving checklists and guidelines) as it is about motivating them on why to do it (personal reward). Consider […]
It doesn’t matter which came first — chickens, eggs, farmers, or consumers. When water scarcity is involved, all parties are interdependent. Limiting agricultural or industrial water use in favor of residential use does a community no good if the local economy cannot support existing jobs, or attract new ones, for its residents. In regions chronically […]
Water is life. It’s a catchy slogan that is so true we often miss the forest for the trees. Water is, quite literally, life. Without it, life as we know it ceases to exist. And yet modern day water treatment and distribution infrastructure and operational systems have made the gift of water so easy, we’ve […]
Those following headlines about water services are likely all too familiar with the city of Sacramento. The Californian capital has had more than its fair share of water issues, from dealing with the state’s water scarcity problems to a recent lawsuit charging hexavalent chromium contamination in local water supplies. And the city is now in […]
As the water infrastructure crisis frustrates policymakers across the country, an increasing number of water managers are looking to sensors and big data as ways to cut costs and save customers from rate hikes. Busted water mains and leaky pipes are challenging water systems across the country. The definitive report on infrastructure, issued last month for the first time in four years, put a spotlight on the deep challenges the nation faces in upgrading its water and wastewater systems.