The past few weeks have included a myriad of travel for Master Meter. In May, our VP of Marketing, Ian MacLeod, traveled to Miami to the Smart Water Network Forum SWAN 2019 Conference. His two most important takeaways from SWAN set the stage for our June travel.
Just Ask Alexa at ACE 2019
See you in Denver We will be at ACE 2019 in Denver (“Innovating The Future Of Water”) from June 9-12. Here’s a sneak peek at what we’ve got in store for you when you stop by and see us:
AMI: A Tool in Your Benchmark Toolkit to Earn Stakeholder Buy-in
If someone handed your company a million dollars, would you hide it under your mattress or use it to invest in future growth and a more sustainable future? It’s an easy and obvious choice when the offered resource is money; it’s less obvious when given a chance to invest in the benefits of data. However, […]
MASTER METER HOSTS SWAN 2019 ROUNDTABLE SESSION
Master Meter, Inc. is proud to be a Roundtable Host for The SWAN 2019 Conference. During this interactive roundtable session Ian MacLeod, VP Marketing, will discuss “Enticing young human talent to an age-old industry through a dual focus on technology and impact.” Now in its 9th year, the Annual Flagship event of the Smart Water Networks […]
Summer is Coming: 4 Ways Game of Thrones and Your Customer Portal Mitigate the Impacts of Summer Water Demand
Guest Blog by Stephanie Zavala, CEO and Co-Founder of Rogue Water and the Water in Real Life Podcast *Spoiler Alert: This blog may contain spoilers.
Don’t wait on the meter: A case study on engaging a mixed meter customer base today to ensure a successful transition to AMI tomorrow.
This past month Master Meter, Inc. had the pleasure of sitting on a panel at the Texas Water Conference. Our VP of Marketing, Ian MacLeod, joined a panel with City of Mansfield Utilities Division Director, Jeff Price; and Rogue Water COO, Arianne Shipley, moderated by Michelle Camp of WaterSmart Software. The goal of the discussion […]
Customer-Centric Approach: Putting the I in Global IoT Day
April 9 is Global IoT Day. It’s a day when tech nerds around the world will celebrate how IoT is making cities smarter and improving and simplifying life for communities across the globe. As a water tech company, we’re fans of IoT. We spend significant time with customers on best practices to deploy new technology, […]
Is Your Outlook Inhibiting Innovation: Water Innovation Week 2019
Imagine H2O and the Water Environment Federation have dubbed March 18-21, 2019 as Water Innovation Week. What does it mean to be innovative in the water industry? Is it new smart water solutions? Is it new funding mechanisms? As purveyors of the world’s most precious resource, all innovation in the water sector has but one […]
What’s at the Heart of a Smart City?
Is your city a smart water city? Do you know the potential costs and risks to you for not making that switch? In general, using the adjective “smart” is a grammatical tool to indicate digital technology. A smart city is one that deploys technology with the goal of operating more efficiently. Smart water solutions are […]
The ROI of AMI Lies in the Eye of the Beholder — Your Audience
AMI is a powerful technology that mines data from the depths of buried water infrastructure and empowers utility leadership with the knowledge they need to increase efficiency drastically. Most importantly, AMI detects water losses that detract from the revenue paramount to maintaining and preserving the integrity of our water system while also ensuring the sustainability […]
The Secret to Unleashing Your “Best-Kept Secret”
In December, we posted a blog reminding water utility leaders not to forget a strategic communication plan when launching an AMI program. Communication is critical to the success of implementation. Don’t let the benefits of AMI be the best-kept secret of your water utility. Promote these benefits to your customers and get them signed up […]
Conservation and Crisis Communication: Allies Driving Customer Satisfaction Scores
In the December 2018 issue of the AWWA Journal, water utilities that communicate with their customers about broader water issues scored higher in customer satisfaction scores. This was an outcome reflected by the 2018 J.D. Power and Associates survey conducted in water utilities across the country. Based on their survey findings, water conservation and effective […]
Back to Basics: The AMI-Customer Service Nexus
January is often a time when people are setting new goals or looking for new ways of thinking. We’re approaching 2019 from a different perspective—instead of adding something new, let’s focus on something existing and improve upon it. A water utility’s customer service staff are often a city’s first impression. Few other departments connect with […]
Smart Cities: Looking Ahead at How Technology Can Build Community
In June 2018, the McKinsey Global Institute released a study titled, Smart Cities: Digital Solutions for a More Livable Future. The McKinsey Global Institute (MGI) is the research arm of McKinsey&Company, a global management consulting firm. The goal of MGI is to help leaders in the commercial, public, and social sectors develop a deeper understanding […]
ARE YOU FORGETTING THE MOST CRITICAL PIECE OF YOUR AMI LAUNCH?
If you had to list the most critical factor to a successful AMI program launch from your customers’ perspective, what would it be? We hope your answer was a proactive communication plan. We’ve worked with countless customers who work tirelessly behind the scenes to put together an incredible AMI program that adds so much value […]
GRATEFUL FOR PERSPECTIVE: KEEPING HUMANITY IN A DIGITAL WORLD
For the past several years, the public’s understanding of the value of water in relation to the system, services, and resources a water utility provides has been one of the top five issues facing the water industry according to the American Water Works Association’s State of the Water Industry report. As a water tech company […]
“SMART” WATER: THE END OF A BUZZWORD?
At Master Meter, Inc. we’re passionate about being leaders in our industry. We strive to serve a superior product and to ensure that product creates solutions that solve the real challenges our customers face. However, excellence is defined by what others say about you. As Pixar founder Ed Catmull states in his book Creativity Inc, […]
SMART WATER FOMO: OVERCOMING THE FEAR OF CHANGE TO MOVE FORWARD
Leadership often feels like a leap of faith. As Simon Sinek has said, “it takes great courage to believe in something greater than yourself.” Being a leader is tough—it can be a thankless, lonely job. It takes courage to stand up for what you believe to be right, especially when leading people through change. October […]
IMAGINE A DAY WITHOUT WATER: HOW TECHNOLOGY CAN TELL THE STORY
The Imagine a Day Without Water campaign, hosted by the Value of Water campaign, is truly one for public stakeholders because imagining that day is a nightmare situation for the water industry. We’re acutely aware of water’s connection to, well, everything. Imagine A Day Without Water, falls on October 10th this year and it’s a […]
THE VALUE OF WATER: MEASURING, MANAGING, MASTERING
Last month Master Meter, Inc. presented at the Smart Water Summit at the PGA Resort & Spa in Palm Beach, FL. Since 2014, the Agora Smart Water Summit has brought together vendor partners and water utilities to create an intimate environment for in-depth discussions about updating technology and improving infrastructure. Technology and infrastructure improvements come […]