The past few weeks have included a myriad of travel for Master Meter. In May, our VP of Marketing, Ian MacLeod, traveled to Miami to the Smart Water Network Forum SWAN 2019 Conference. His two most important takeaways from SWAN set the stage for our June travel.
Believe in your people on the front lines and across the entire organization. Listen to them. Seek their input—it’s valuable.
We not only believe in your customer’s experience with you but in your staff’s development. That’s why this month we are proud sponsors of the Catalyst Mastermind Summit taking place in San Antonio, June 19 -21. Catalyst is an annual mastermind summit primarily aimed at public educators and communicators in the water industry.
You may be wondering why a meter technology company is concerned with public educators and communicators. Our meters, along with the technology and data associated with them, create an opportunity for your staff to connect with your customers. Master Meter understands the vital connection between proactive, consistent communication and the adoption of smart water solutions. Water utilities can only convey the ROI of customer portals by the engagement of their customers with the software itself. Effective communication builds the customer relationships and trust necessary to cultivate the behavior change essential to further technology’s role in creating more resilient water systems.
If we as an industry become better communicators and see the value in connecting with customers, we gain trust from the general public, support financially and politically, and the true value of water is appreciated.
Don’t rest on your laurels. Seek fresh ideas and new technology to address core issues around infrastructure, water sustainability, and value for the customer. Review processes, make adjustments, and lead the organization to a better tomorrow, every day.
Master Meter has demonstrated we don’t just sponsor roundtables, set up booths, or roll out new technology because it’s cool. We “walk the walk.”
This month we hit up Denver for ACE19 and announced our freshest idea: Just Ask Alexa! While we don’t have direct contact with your customers, we value your desire to connect with them and improve their user experience.
When we get back from this whirlwind tour of Denver (ACE19) and San Antonio (Catalyst), we’ll do a recap blog with learnings across both events. For now, though, we leave you with another tribal collaboration title from Catalyst: Do not fear the work that never ends. Keep the tribe inspired.