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Latest Blog Posts

You have a customer portal…now what?

By now, you know that portals offer utilities another opportunity to communicate with your customers. You’re all in and invested in a customer portal. You know how important it is to reach your customers where they are — and often, you do so via email. Some may argue that email is ineffective or ...

Building Trust By Building on the Customer Experience: AI and Water

Branding and customer experience are complicated in an industry where customers don’t have a choice in their water and wastewater service provider. Historically, water utilities focused on protecting public health and the environment, which are important to the health and vitality of a community. ...

The Future of Water Tech: Smart or Intelligent?

As a company in the business of developing smart water solutions, we’ve grown increasingly curious about the conversation happening around intelligent water. It was all a buzz at ACE 2019, so we decided to take a deeper dive.

From communication to technology, sometimes the best solution is to Just Ask…

The past few weeks have included a myriad of travel for Master Meter. In May, our VP of Marketing, Ian MacLeod, traveled to Miami to the Smart Water Network Forum SWAN 2019 Conference. His two most important takeaways from SWAN set the stage for our June travel.

Just Ask Alexa at ACE 2019

See you in Denver We will be at ACE 2019 in Denver (“Innovating The Future Of Water”) from June 9-12. Here’s a sneak peek at what we’ve got in store for you when you stop by and see us:

AMI: A Tool in Your Benchmark Toolkit to Earn Stakeholder Buy-in

If someone handed your company a million dollars, would you hide it under your mattress or use it to invest in future growth and a more sustainable future? It’s an easy and obvious choice when the offered resource is money; it’s less obvious when given a chance to invest in the benefits of data. ...

MASTER METER HOSTS SWAN 2019 ROUNDTABLE SESSION

Master Meter, Inc. is proud to be a Roundtable Host for The SWAN 2019 Conference. During this interactive roundtable session Ian MacLeod, VP Marketing, will discuss “Enticing young human talent to an age-old industry through a dual focus on technology and impact.”

Summer is Coming: 4 Ways Game of Thrones and Your Customer Portal Mitigate the Impacts of Summer Water Demand

Guest Blog by Stephanie Zavala, CEO and Co-Founder of Rogue Water and the Water in Real Life Podcast *Spoiler Alert: This blog may contain spoilers.

Don’t wait on the meter: A case study on engaging a mixed meter customer base today to ensure a successful transition to AMI tomorrow.

This past month Master Meter, Inc. had the pleasure of sitting on a panel at the Texas Water Conference. Our VP of Marketing, Ian MacLeod, joined a panel with City of Mansfield Utilities Division Director, Jeff Price; and Rogue Water COO, Arianne Shipley, moderated by Michelle Camp of WaterSmart ...

Customer-Centric Approach: Putting the I in Global IoT Day

April 9 is Global IoT Day. It’s a day when tech nerds around the world will celebrate how IoT is making cities smarter and improving and simplifying life for communities across the globe. As a water tech company, we’re fans of IoT. We spend significant time with customers on best practices to ...