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J.D. POWER STUDY: YOUR CUSTOMERS ARE MEASURING WATER QUALITY BY SIGHT, SMELL, AND TASTE-NOT PPM AND PPB

August is National Water Quality Month so it seemed appropriate to dedicate some time to explore the difference in how customers perceive water quality as opposed to those in the industry. Ask anyone in the industry to define water quality and they’ll cite some definition related to the chemical ...

ENCOURAGING HOMEOWNER WATER CONSERVATION

The internet is flooded with articles on homeowner water conservation, yet why do so many water utility attempts to educate customers seem to fall on deaf ears? Perhaps the problem is not as much about educating people on what to do (water-saving checklists and guidelines) as it is about motivating ...

PREVENT WATER SCARCITY FROM BECOMING JOB SCARCITY

It doesn’t matter which came first — chickens, eggs, farmers, or consumers. When water scarcity is involved, all parties are interdependent. Limiting agricultural or industrial water use in favor of residential use does a community no good if the local economy cannot support existing jobs, or ...

(ULTRA)SOUND OPPORTUNITIES FOR AGING METERING INFRASTRUCTURE

Most people accept that major purchases in life — e.g., housing, automobiles, appliances — come with cyclical budgeting impacts that require amortizing costs over the long term, through savings or borrowing. Why should anyone expect the national water infrastructure to be any different? The reality ...